If during normal business hours, you have not received a response within an hour, please check your spam folder. We are very diligent with our email. If you haven't received a response after a reasonable time, and don't find it in your spam, please call 443-536-6287, and we'll take care of your request.
Return and Exchange Policy
We provide a 30-day, no questions asked, money back guarantee on all products purchased, as long as they are returned in good condition. You may return items within 30 days of delivery for a full refund.
Shipping and handling charges are non-refundable. We'll pay the return shipping cost if the return is a result of our error.
You may also ask to receive a replacement or exchange for another item. No restocking fee is charged if the items are returned in perfect condition. We will not accept items that are not in their original condition, are damaged, or are missing parts.
In order to ensure your refund, please follow carefully the steps below:
Fill in the form below.
You'll receive a shipping label with a Return Authorization Number via email. Use this on the return package to avoid delays to your refund or exchange
Please send the item you wish to return via USPS Priority Mail to:
Attn: Phil Bare
7481 Glade Valley Road
Ennice, NC 28623
If we are paying for the return shipping cost, please include a copy of the post office receipt.
You can expect a refund in the same form of payment originally used for purchase within 1-3 business days of our receiving your return. The usual time is two to five business days, but it can take up to 20 days after we process the credit for the credit to appear on your account. If the item you're returning was a gift, please note that the refund will be issued to the gift buyer.